Frequently Asked Questions - Sirens Hotels

Sirens Hotels
Do I need to bring towels?

We provide all guests with all room towels that can be changed every 3 to 4 days. We also provide your beach towels, so you can save on space in your suitcases, which can also be changed every 2 days at our Reception Desk.

Does the hotel have free internet?

We are very happy to announce that since 2016 a free Wi-Fi service throughout the hotel complex. This free service is available in all rooms and in all public areas.

Do you offer a shuttle service from the airport to your hotel?

We are very happy to arrange a taxi transfer to all guests arriving from either the airport or port in Heraklion. The cost is an additional 40€ payable to the driver. The taxi driver will be waiting for you at the airport and will bring you safely to the start of your vacation.

Do you offer group discounts?

Yes but the best dates are in May and October for the best possible prices

Is there a restaurant “Dress Code”?

Yes, we kindly ask all guests to dress appropriately for the dining experience. Smartly dressed and no beach clothing.

Is there a Mini Bar in the rooms?

No, every room is equipped with a small fridge.

What are the standard check-in and check-out times at the hotel?

Check-in time is 14:00hrs but we will always do our best to check-in guests arriving before this time. Check-out is 12:00hrs mid-day.

Can I book a Late Check-Out room?

Should guests depart late evening and wish to keep their room after the standard mid-day Check-Out time guests are required to contact the Reception Team one day before the departure date. This is not always possible due to the arrival times of new guests but where possible we are very happy to provide this service with an extra charge.

Does the kitchen provide meals for guests with special dietary needs – i.e. lactose intolerant?

Please contact us directly, either via email or telephone, to discuss any special food requests.

Does the hotel provide any facilities for families with babies?

We have on site;

  • Kettles to heat water
  • Microwave to heat prepared baby food
  • Some foods and pampers available at our Mini Market
  • Push chairs
  • Changing mats

Please note, all items have a limited availability.

Contact Info

Sirens Hotels
Emmanouil Tsagkaraki Str.,
70007 Malia, Crete,
Greece
Tel: (+30) 28970 35100
Fax: (+30) 28970 31325
email: info@sirenshotels.gr

Map

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